Support » About Zendesk Support

About Zendesk Support

Zendesk may now be used to submit work requests for all technology and maintenance related issues. To begin the process simply visit the Zendesk Support page from the district page, and look for the link titled “Zendesk Support,” usually found in the upper right portion of your screen. You many then simply enter and submit a work request to generate a ticket. Ticket updates (repair scheduling, parts ordered, closure, etc.) will be emailed to your district account. For more advanced users, a Zendesk account may be created to view the ticket history and status on single or multiple tickets. Please note that creating a Zendesk account is optional and is not necessary to submit work requests.
We ask that all campus and department employees generate a ticket using Zendesk when assistance is required. Tickets will play an important part in providing superior service quickly and efficiently. Effective immediately, support staff will not be allowed to accept requests for assistance made outside the Zendesk system. Thank you in advance for your continued support.
Questions regarding Zendesk? Please call 514-2004 (Technology).